Privacy policy

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to an administration fee of £10 to meet our costs in providing you with details of the information we hold about you.

Information we hold:

If you have shopped with us we will hold your name, address, telephone number and email address. Credit card details are held by World Pay who is our payment provider; we do not have access to this information.

We will also hold the delivery address(es) for your orders and the password information associated with your account. We also maintain a record of your product selections.

If you have requested to receive our email newsletters we only hold your name and email address. If you wish to unsubscribe please email info@chadwickoven.com with "unsubscribe" in the subject field, visit www.chadwickoven.com, log in to your account and change your preferences, or simply follow the unsubscribe link on the last newsletter you received from us.

We also collect information about where you are on the internet (e.g. the URL you came from and the way in which you navigate the site.)

Information we use:

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.

Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements. 

Any successor to Lypiatt Designs Ltd may use your information on the same basis.

We also use the information to keep you up to date with Lypiatt Designs Ltd: mailing new information and sending emails as appropriate.

It is our policy not to sell, trade, or distribute your information to any other company or organisation without your permission. The information will only be used in the event that we need to contact you, and for market research purposes.

For purposes of quality control and training, calls and emails may be monitored.

 

Security Policy

All Chadwick Oven online purchases take place in a safe environment using the latest security technology to protect our customers. 

We do not take or store credit card details or other sensitive data. Payments are processed by WorldPay, our secure payment processor. Your payment details are held in an encrypted format by WorldPay and we do not have access to this information. Worldpay are one of the leading payment processors with world-class security. Read more here: http://www.worldpay.com/shopper/index.php?page=safety&sub=security&c=UK

Lypiatt Designs Ltd will never ask you for personal information by email, if you receive an email claiming to be from Lypiatt Designs Ltd requesting this information, please email us immediately.

If you have questions regarding our credit card security policies, please email us at info@chadwickoven.com.